Refund, Cancellation and Billing Policy

Last Updated: October 6, 2026

This Refund, Cancellation and Billing Policy (the “Policy”) governs subscriptions, seat-based access, one-time purchases, and other paid digital services offered through TotalCommercial.

CT Core Vision LLC, a Florida limited liability company (“CT Core Vision,” “we,” “us,” or “our”), owns and operates TotalCommercial.com and the TotalCommercial software-as-a-service platform. TotalCommercial.com, the TotalCommercial platform, and the related paid digital services are collectively referred to as “TotalCommercial” or the “Service.”

TotalCommercial provides digital products and services. We do not currently sell or ship physical goods.

This Policy should be read together with the TotalCommercial Terms of Service and Privacy Policy.

If a company, brokerage, employer, association, organization, or other entity has entered into a separate written agreement with CT Core Vision LLC, that agreement controls the pricing, billing, payment, renewal, cancellation, refund, Seat, access, and termination matters it covers. This Policy applies to that organization only when the separate agreement expressly incorporates it or does not address the matter in question.

1. Scope of This Policy

For purposes of this Policy, a “Paid Service” means any subscription, Seat, add-on, feature, upgrade, digital product, or other service for which a fee is charged through TotalCommercial.

A “Subscription” is a Paid Service provided for a recurring fee over a stated billing period.

A “Seat” is an individual allocation of access purchased as part of a Subscription or other account plan.

A “One-Time Purchase” is a Paid Service for which a single, non-recurring charge is made.

An “Organization Agreement” means a separate written service agreement, listing agreement, master agreement, order form, amendment, statement of work, or similar contract entered into between CT Core Vision LLC and a brokerage, employer, association, company, organization, or other entity.

The price, billing period, quantity, included services, and other material terms of a Paid Service will be disclosed at or before the time of purchase. Purchasing one Paid Service does not enroll you in another Paid Service unless that additional purchase is separately disclosed and authorized.

Free accounts and free features have no purchase price to refund.

Unless an Organization Agreement provides otherwise, this Policy applies to Paid Services purchased directly from CT Core Vision LLC through TotalCommercial.

2. Organization Agreements and Contract Priority

An organization may enter into an Organization Agreement with CT Core Vision LLC for access to TotalCommercial.

An Organization Agreement may establish terms concerning:

• Pricing and payment obligations;
• Billing frequency and payment schedules;
• Initial and renewal terms;
• Automatic renewal;
• Cancellation procedures and deadlines;
• Refund eligibility;
• Credits or service adjustments;
• Seat quantities and Seat reassignment;
• Listing privileges;
• Organization and member access;
• Minimum commitments;
• Early-termination charges;
• Suspension and termination;
• Data access and services;
• Other commercial or operational matters.

An Organization Agreement controls the relationship between CT Core Vision LLC and the contracting organization for every matter it addresses.

If an Organization Agreement conflicts with this Policy, the Organization Agreement controls to the extent of the conflict, subject to any applicable right that cannot lawfully be waived.

This Policy applies to an organization with an Organization Agreement only when:

• The Organization Agreement expressly incorporates this Policy;
• The Organization Agreement expressly states that this Policy applies;
• The Organization Agreement does not address the applicable matter; or
• Applicable law requires a provision of this Policy or a greater protection to apply.

A general reference to TotalCommercial policies does not override a specific pricing, billing, cancellation, refund, renewal, Seat, or termination provision contained in an Organization Agreement.

This Policy does not modify, replace, or amend an executed Organization Agreement unless:

• The Organization Agreement expressly permits the applicable policy provision or policy change to apply;
• The parties execute a written amendment;
• The organization accepts a new order form or agreement that incorporates the change; or
• Applicable law requires the change.

If an Organization Agreement consists of multiple documents, such as a master agreement, order form, amendment, or statement of work, the order of priority stated in those documents will apply. If those documents do not state an order of priority, a later signed amendment will control over an earlier inconsistent provision for the matter it specifically addresses.

An individual user who receives access through an organization is subject to the applicable Organization Agreement to the extent it governs that user’s access to or use of TotalCommercial.

An individual user does not have an independent right to:

• Cancel the organization’s agreement;
• Reduce the organization’s service commitment;
• Remove or reduce the organization’s purchased Seats;
• Change the organization’s billing terms;
• Obtain a refund of amounts paid by the organization;
• Redirect an organization refund to the individual;
• Exercise another contractual right belonging to the organization.

Only a person authorized by the organization may request a contractual cancellation, refund, Seat change, plan change, or billing change on the organization’s behalf.

The removal of an individual user, expiration of a member’s eligibility, termination of employment, removal of a Seat, or end of an individual’s relationship with an organization does not, by itself, cancel or modify the Organization Agreement or create a refund right.

3. Subscription Billing and Automatic Renewal

Unless otherwise stated at the time of purchase or in an applicable Organization Agreement, a Subscription automatically renews at the end of each billing period until cancelled.

Before an individual or organization purchases a Subscription directly through TotalCommercial, we will disclose the applicable price, billing period, automatic-renewal terms, and method of cancellation.

For a Subscription governed by an Organization Agreement, the renewal terms, renewal period, notice requirements, pricing, and cancellation procedures stated in that agreement will control.

By purchasing an automatically renewing Subscription and providing the required authorization, you authorize CT Core Vision LLC and the applicable payment provider to process the initial Subscription charge and subsequent renewal charges until the Subscription is cancelled in accordance with the terms governing that Subscription.

At renewal, the payment method associated with the Subscription will be charged the applicable Subscription price and any applicable taxes.

A renewed Subscription will generally continue for the same billing period as the Subscription being renewed unless different terms are disclosed and accepted before renewal or are established by an Organization Agreement.

Recurring-payment authorization applies only to the Subscription and charges that were disclosed and authorized. It does not authorize charges for unrelated products or services.

Creating a TotalCommercial account, using a free feature, participating in a free service, receiving an organization-sponsored Seat, or having an existing account migrated to a new version of TotalCommercial does not, by itself, authorize recurring charges.

4. Seat-Based Plans

Certain TotalCommercial plans may be priced according to the number of Seats purchased or assigned to an account.

For a purchase made directly through TotalCommercial without an Organization Agreement, the price per Seat, number of Seats being purchased, billing frequency, and total amount due, or the manner in which the total amount will be calculated, will be disclosed before the purchase is confirmed.

For Seats governed by an Organization Agreement, the Seat quantity, pricing, minimum commitment, billing adjustments, allocation rights, and reduction procedures stated in that agreement will control.

The number of Seats associated with an account may affect both the current amount due and future recurring charges.

If Seats are added during an active billing period, any immediate charge, prorated charge, or adjustment to the next renewal amount will be disclosed before the additional Seats are confirmed, unless the applicable calculation is already established in an Organization Agreement.

If Seats are removed, the effective date of the reduction and any effect on future billing will be governed by the applicable purchase terms or Organization Agreement.

Removing, reassigning, or ceasing to use a Seat does not, by itself:

• Cancel the underlying Subscription or Organization Agreement;
• Reduce a minimum Seat commitment;
• Change an existing payment obligation;
• Create a right to a refund or credit;
• End another user’s access outside the removed Seat;
• Change an unrelated Paid Service.

An organization administrator’s ability to assign or remove users from Seats does not necessarily give that administrator authority to change the organization’s contractual Seat commitment or billing obligations.

5. One-Time Purchases

We may offer Paid Services through TotalCommercial that are purchased for a one-time fee rather than on a recurring Subscription basis.

A One-Time Purchase does not automatically renew and does not authorize recurring charges unless the customer separately agrees to a Subscription or recurring-payment arrangement.

Any material limitations, fulfillment terms, or special refund conditions applicable to a One-Time Purchase will be disclosed at or before the time of purchase.

Unless different refund terms are clearly disclosed before purchase or established in an Organization Agreement, a One-Time Purchase may be cancelled and refunded within seven calendar days after payment, provided that the Paid Service has not already been fully performed, delivered, activated, redeemed, or substantially used.

Once a One-Time Purchase has been fully performed, delivered, activated, redeemed, or substantially used, it is non-refundable unless:

• We fail to provide the Paid Service as promised;
• A billing error occurred;
• The applicable Organization Agreement provides otherwise;
• A refund is required by law.

Nothing in this section permits us to designate a transaction as non-refundable where applicable law requires otherwise.

6. Payment Processing

We use third-party payment providers, including Stripe.

For transactions processed through Stripe, Stripe provides payment-processing services in connection with payments made to CT Core Vision LLC for TotalCommercial Paid Services. CT Core Vision LLC remains the provider of the applicable Paid Service.

The TotalCommercial Terms of Service continue to govern access to and use of TotalCommercial, subject to:

• Any applicable Organization Agreement;
• Any mandatory legal requirement.

We may use additional or replacement payment providers in the future. Changing payment providers does not, by itself, modify an Organization Agreement or reduce refund or cancellation rights applicable to an existing purchase.

7. Payment Methods on File

Payment credentials used for recurring billing may be securely retained by Stripe or another authorized payment provider.

Depending on the payment arrangement, we may receive and retain a tokenized payment identifier and limited information concerning the payment method, such as the payment type, expiration date, and last four digits of a payment card.

The collection and handling of payment-related information is addressed further in the TotalCommercial Privacy Policy.

You are responsible for maintaining a valid payment method for an active Subscription or other payment obligation.

An organization is responsible for maintaining the payment method or payment process required by its Organization Agreement.

Saving or updating a payment method does not authorize us to charge that payment method for unrelated Paid Services.

8. Free and Promotional Trials

We may offer free or promotional trials for certain TotalCommercial Paid Services.

Before enrollment, the applicable offer will disclose:

• The length of the trial;
• The services included;
• Whether the trial automatically converts to a paid Subscription;
• The price and billing frequency following the trial;
• The date or event that ends the trial;
• The method of cancellation.

If you provide a payment method and authorize conversion to a paid Subscription, the applicable charge may be processed when the trial ends unless you cancel before the charge is processed.

Participation in a free trial does not, by itself, authorize us to charge you.

Any reminder or additional notice required by applicable law will be provided before the applicable charge is processed.

A trial or pilot program offered under an Organization Agreement will be governed by that agreement, including any conversion, expiration, Seat, payment, or cancellation terms it contains.

9. Renewal Dates and Notices

Renewal charges will generally be processed on or around the renewal date associated with the Subscription.

Information concerning a Subscription purchased directly through TotalCommercial, including its billing period and next renewal date, will be available through the applicable billing or Subscription area of TotalCommercial or otherwise provided to the subscriber.

We will provide advance renewal notices where required by applicable law or an Organization Agreement.

For a Subscription subject to Florida law that requires an advance automatic-renewal notice, including a qualifying Subscription with an initial term of twelve months or longer, we will provide any legally required notice no fewer than thirty days and no more than sixty days before the applicable cancellation deadline.

The notice will state that the Subscription is scheduled to renew and will provide information concerning the renewal and cancellation process.

If an Organization Agreement establishes a different renewal-notice procedure, notice period, renewal date, or cancellation deadline, that provision will control to the extent permitted by law.

The absence of a courtesy notice does not prevent renewal when:

• The renewal was previously disclosed and authorized;
• The applicable Organization Agreement permits renewal;
• The notice is not required by law or contract.

10. Cancelling an Individual Subscription

You may cancel an automatically renewing Subscription purchased directly through TotalCommercial at any time before the next renewal charge is processed.

A Subscription purchased online may be cancelled through the billing or Subscription-management area of your TotalCommercial account.

You may also contact [email protected] for assistance with a cancellation.

You are not required to provide a reason for cancelling an individual Subscription purchased directly through TotalCommercial.

A customer who enters into an individual Subscription online will not be required to make a telephone call solely to cancel that Subscription.

Where applicable law requires cancellation through the same manner or means used to enter into the Subscription, we will provide that cancellation method.

A cancellation successfully submitted through your TotalCommercial account becomes effective for purposes of stopping future renewal charges when the cancellation is submitted.

If you contact us because you are unable to use the online cancellation function, the cancellation becomes effective for purposes of stopping future charges when we receive a clear request containing sufficient information to identify the account and Subscription.

Confirmation of the cancellation will be provided.

Removing a property listing, marking a property sold or leased, allowing a listing to expire, removing a Seat, deleting content, or simply ceasing to use TotalCommercial does not, by itself, cancel an active Subscription.

11. Cancelling an Organization Agreement

An organization with an Organization Agreement must cancel or terminate that agreement according to the cancellation procedure, notice method, notice period, effective date, minimum commitment, and other requirements stated in the agreement.

A cancellation feature available through an individual TotalCommercial account does not cancel an Organization Agreement unless:

• The Organization Agreement expressly authorizes that method;
• The person using the feature is authorized to act for the organization;
• The cancellation is confirmed as applying to the Organization Agreement.

An individual user’s cancellation of a personal Subscription does not cancel an Organization Agreement or an organization-paid Subscription.

An organization administrator’s removal of a user or Seat does not cancel the Organization Agreement or reduce the organization’s contractual obligations unless the agreement expressly provides otherwise.

A request to cancel an Organization Agreement must be submitted by an authorized representative of the organization and must follow any required notice procedure stated in the agreement.

If the Organization Agreement requires advance notice, cancellation will take effect according to that notice period rather than immediately upon submission.

If an organization requests cancellation through a method not authorized by its Organization Agreement, we may direct the organization to complete the required cancellation process. This will not be used to defeat a cancellation right that cannot lawfully be restricted.

Termination or non-renewal of an Organization Agreement does not automatically delete individual TotalCommercial accounts, independently purchased Subscriptions, or User Content that the organization does not own or control.

12. Access After Cancellation

Cancelling automatic renewal does not ordinarily terminate a Subscription period that has already been paid for.

Unless a refund is issued or access is otherwise terminated under the Terms of Service, an Organization Agreement, or another applicable written agreement, the subscriber may continue to use the applicable Paid Service through the end of the current paid Subscription period.

At the end of that period, the Subscription will expire and no additional renewal charge will be made.

Features requiring an active Subscription may become unavailable when the paid period ends.

For an organization, continued access following cancellation, termination, or non-renewal will be governed by the Organization Agreement. That agreement may address:

• The effective termination date;
• Continued access during a notice period;
• Wind-down assistance;
• Listing access;
• Data export or return;
• Seat deactivation;
• Continuing payment obligations;
• Other post-termination rights.

13. Seven-Day Subscription Refund Period

Unless different terms apply under an Organization Agreement, product-specific terms, merchant-of-record terms, or applicable law, a customer may request a full refund of an eligible Subscription payment within seven calendar days after the payment is processed.

No reason is required for a qualifying request made during this period.

The seven-day refund period applies separately to the initial Subscription payment and each eligible renewal payment, except where an Organization Agreement provides different refund terms.

A refund request is timely if we receive the request within seven calendar days after the applicable payment was processed.

A timely request does not become ineligible merely because it is reviewed or processed after the seven-day period expires.

A qualifying refund will be based on the amount actually paid for the applicable Subscription, including any taxes that are refundable.

For a discounted or promotional Subscription, the refund will be based on the amount actually paid.

The seven-day refund period is a voluntary TotalCommercial policy. It does not limit any greater refund, cancellation, withdrawal, or other right provided by applicable law.

The seven-day refund period does not override an Organization Agreement that establishes:

• A different refund period;
• A credit instead of a refund;
• A non-refundable commitment;
• A minimum payment obligation;
• An early-termination charge;
• A different refund-calculation method;
• Other negotiated refund or cancellation terms.

An individual user may not invoke the seven-day refund period to obtain a refund of an organization’s payment unless the individual is authorized to act for the organization and the payment is eligible under the Organization Agreement.

14. Refunds After the Applicable Refund Period

Except as provided by this Policy, an Organization Agreement, product-specific terms, applicable merchant-of-record terms, or applicable law, payments are non-refundable after the applicable refund period has expired.

We do not ordinarily provide full or prorated refunds solely because a customer:

• Stops using a Paid Service;
• Removes a listing or Seat;
• Sells or leases a property;
• No longer needs the Service;
• Changes companies, brokerages, employment, or association membership;
• Fails to use all or part of a purchased period;
• Does not obtain an expected number of views, inquiries, leads, transactions, sales, or leases.

A TotalCommercial Subscription or other Paid Service provides access to the features and services described in the applicable offer or Organization Agreement. Unless expressly agreed otherwise in writing, we do not guarantee any particular business result.

Dissatisfaction with traffic, inquiries, leads, or other business results does not, by itself, create a right to a refund.

If an Organization Agreement requires payment for a minimum term, minimum Seat quantity, notice period, or other commitment, ceasing to use the Service does not eliminate that payment obligation.

15. Cancellation and Refunds Are Separate

Cancelling a Subscription or Organization Agreement prevents future renewal charges only according to the terms governing that purchase. Cancellation does not automatically refund a payment that has already been processed.

If you are eligible for a refund and wish to receive one, you must submit a refund request unless the cancellation process, applicable Organization Agreement, or applicable law states that a refund will automatically be issued.

If a full refund is issued for a current Subscription period, access to the Paid Service associated with that payment may end when the refund is issued.

A refund that corrects only a duplicate payment, overcharge, tax adjustment, or other billing error does not cancel an otherwise valid Subscription or Organization Agreement unless cancellation is also requested and completed.

A refund issued for one Paid Service, Seat, invoice, or billing period does not cancel or refund another Paid Service, Seat, invoice, or billing period.

16. Billing Errors and Unauthorized Charges

The refund periods described above do not limit your ability to report a duplicate payment, incorrect charge, unauthorized charge, or payment processed after an effective cancellation.

If you believe a charge was made in error, contact us promptly so the matter can be investigated.

If a payment is confirmed to have been duplicated, processed in an incorrect amount, made without proper authorization, or processed after an effective cancellation, the error will be corrected and any amount improperly collected will be refunded.

A charge calculated according to the pricing, Seat quantity, minimum commitment, renewal term, or payment schedule established in an Organization Agreement is not a billing error merely because an individual user or administrator was unaware of the organization’s contractual terms.

Nothing in this Policy limits billing-dispute or chargeback rights available through a bank, card issuer, payment provider, or applicable law.

Initiating a chargeback does not cancel a Subscription or Organization Agreement. An organization must separately complete the applicable contractual cancellation process.

17. Service Interruptions and Discontinued Services

Temporary maintenance, brief service interruptions, isolated technical issues, and interruptions outside our reasonable control do not automatically create a right to a refund.

If we materially fail to provide a Paid Service and are unable to correct the issue within a reasonable period after receiving notice, we will provide any remedy required by:

• The applicable Organization Agreement;
• The applicable product-specific terms;
• This Policy;
• Applicable law.

Depending on the controlling terms and circumstances, a remedy may include restoration of service, an extension of the applicable service period, a credit, a partial refund, or a full refund.

If we permanently discontinue a Paid Service before the end of a prepaid service period and do not provide a substantially comparable replacement accepted by the customer, an appropriate refund will be provided for the unused prepaid portion unless an Organization Agreement provides a different lawful remedy.

Nothing in this section limits any remedy required by applicable law or a controlling written agreement.

18. Changes to Plans, Seats, Features, and Pricing

We may change TotalCommercial plans, features, Seat offerings, and pricing from time to time.

A price change will not retroactively change the amount charged for a period or One-Time Purchase that has already been paid for.

If the price of an automatically renewing Subscription changes, advance notice will be provided where required by applicable law or the applicable Organization Agreement.

Where applicable law or an Organization Agreement requires additional consent before a changed price may be charged, that consent will be obtained.

If you voluntarily add or remove Seats, upgrade or downgrade a plan, purchase an add-on, or otherwise change a Paid Service, the price and billing effect of that change will be disclosed before you confirm it unless the calculation is already established in an Organization Agreement.

We will not use a change to this public Policy to alter a negotiated organization price, minimum commitment, Seat quantity, billing period, or other commercial term during the applicable contract period unless the Organization Agreement permits the change or the parties agree to it in writing.

19. Failed Payments

If an authorized recurring payment cannot be processed because the payment method has expired, been declined, or is otherwise unavailable, we or the applicable payment provider may make additional reasonable attempts to process the authorized payment.

You may be asked to update the payment method associated with the Subscription.

If an amount properly due remains unpaid, access to the applicable Paid Service may be suspended or restricted in accordance with the Terms of Service, an Organization Agreement, or another applicable written agreement.

Suspension for nonpayment does not eliminate amounts already owed under an Organization Agreement.

Updating a payment method does not authorize charges unrelated to the applicable Paid Service.

20. Taxes

Paid Services may be subject to sales tax, use tax, value-added tax, goods and services tax, or other transaction taxes depending on the transaction and applicable law.

Taxes may be calculated and collected by us or by the applicable payment provider.

An Organization Agreement may address whether listed prices include or exclude taxes and which party is responsible for applicable taxes.

If a payment is refunded, taxes will be refunded only to the extent refundable under applicable law and the procedures of the applicable payment provider.

21. Refund Requests and Processing

Refund requests for purchases made directly through TotalCommercial may be submitted through any refund-request function made available through the Service or by contacting [email protected].

A refund request involving an Organization Agreement must be submitted by an authorized organization representative and must follow any request or notice procedure established in that agreement.

Please provide sufficient information to identify the transaction, including:

• The purchaser or organization name;
• The name and authority of the person submitting the request;
• The email address associated with the account;
• The Paid Service involved;
• The approximate payment date;
• The invoice or transaction number, if available;
• The basis for the request when required under the applicable agreement.

You do not need to provide a reason for a qualifying request under the default seven-day refund provisions of this Policy. This does not eliminate documentation or notice requirements established in an Organization Agreement.

For billing errors or service-related claims, please provide enough information for us to investigate the matter.

Do not send your account password, complete payment-card number, card security code, or other unnecessary payment credentials.

Approved refunds will ordinarily be issued to the original payment method or original purchaser.

We do not charge a separate fee for processing an approved refund.

Approved refunds will be initiated promptly and within any period required by applicable law or the controlling Organization Agreement.

A bank, card issuer, or payment provider may require additional time before the refunded amount appears in the purchaser’s account.

22. Purchaser and Account Authority

Refunds are ordinarily issued to the purchaser or original payment method used for the transaction.

We may reasonably verify that a person requesting a cancellation, refund, Seat change, plan change, or access to billing information is:

• The account holder;
• The purchaser;
• An authorized organization representative;
• Another person legally authorized to act for the purchaser.

Where an organization purchased the Paid Service:

• A refund will ordinarily be issued to the organization or its original payment method;
• An individual user may not redirect the refund to himself or herself;
• An individual user may not modify the organization’s agreement without authority;
• We may request evidence of the requester’s authority;
• Removal of an individual user does not create a refund right for the organization or individual.

Verification requirements will not be used to unreasonably interfere with a customer’s right to cancel recurring billing.

23. Migrated Accounts

We may migrate existing TotalCommercial accounts, listings, Subscription information, Organization Agreement information, and related account information from an earlier version of the platform to a new system.

Migration alone does not authorize recurring billing, create a new payment obligation, or modify an Organization Agreement.

If an existing customer has not previously provided a recurring-payment authorization that remains valid for the applicable Subscription and payment arrangement, we will obtain authorization before initiating recurring charges.

Before the first charge under a new recurring-payment authorization, the customer will be provided with the applicable price, billing frequency, automatic-renewal terms, and cancellation method.

An existing prepaid service period will not be shortened solely because an account is migrated to a new version of TotalCommercial.

Migration does not eliminate an organization’s existing payment, minimum-term, Seat, renewal, or notice obligations under an Organization Agreement.

24. Electronic Records

We may maintain electronic records relating to:

• Purchases;
• Subscription terms;
• Organization Agreements;
• Order forms and amendments;
• Seat quantities and assignments;
• Payment authorizations;
• Acceptance of applicable agreements;
• Renewals;
• Cancellations;
• Refunds;
• Changes to Paid Services.

These records may include the date and time of a transaction, the price and billing terms presented, the version of applicable legal terms accepted, account information associated with the transaction, and records generated through TotalCommercial, Stripe, or other payment and Subscription systems.

Records may be retained for legitimate business, accounting, security, dispute-resolution, and legal-compliance purposes in accordance with the Privacy Policy and applicable law.

Electronic records may be used to determine which agreement, Policy version, price, Seat quantity, renewal term, cancellation procedure, or refund term applied to a transaction.

25. Changes to This Policy

We may revise this Policy from time to time.

Changes will apply prospectively unless applicable law permits or requires otherwise.

A later version of this Policy will not be applied retroactively to eliminate or reduce a refund or cancellation right that already applied to a payment when it was made.

A change to this Policy does not, by itself:

• Authorize a new payment;
• Increase a price;
• Change a billing interval;
• Increase a Seat quantity;
• Create a new recurring-payment authorization;
• Amend an Organization Agreement;
• Eliminate a contractual cancellation or refund right;
• Replace a negotiated commercial term.

A revised Policy will apply to an existing Organization Agreement only if:

• The Organization Agreement expressly incorporates future revisions to this Policy;
• The change concerns a matter the Organization Agreement does not address;
• The parties agree to the change in writing;
• Applicable law requires the change.

Where required by law or an Organization Agreement, advance notice of material changes affecting an automatically renewing Subscription will be provided.

26. Applicable Rights and Contract Priority

This Policy operates together with the TotalCommercial Terms of Service, Privacy Policy, product-specific terms, accepted order forms, and applicable Organization Agreements.

The following order of priority applies unless a separate written agreement establishes a different order:

1. A later signed amendment governing the specific matter;
2. The applicable Organization Agreement;
3. An accepted order form or product-specific terms for the applicable purchase;
4. This Refund, Cancellation and Billing Policy;
5. The TotalCommercial Terms of Service.

An Organization Agreement controls over this Policy for pricing, billing, payment, renewal, cancellation, refunds, credits, Seats, minimum commitments, access, and termination to the extent the Organization Agreement addresses those matters.

This Policy fills only matters that the controlling Organization Agreement or product-specific terms do not address.

Nothing in this Policy is intended to waive, restrict, or eliminate a refund, cancellation, automatic-renewal, billing-dispute, or other right that cannot lawfully be waived.

If applicable federal law, Florida law, or another mandatory law provides greater protection than this Policy or an Organization Agreement, the applicable legal requirement will control.

If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

27. Contact Information

Questions concerning billing, Subscriptions, Seats, cancellations, Organization Agreements, or refunds may be directed to:

An organization contacting us about an Organization Agreement should identify the organization, the applicable agreement or account, and the authority of the person submitting the request.